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​服務條款與細則

Aerial Imaging/Surveying Service Terms and Conditions
Effective Date: 1 October, 2025
Service Provider: Zlashers Company Limited trading as Haweye Solutions

 

These Terms and Conditions ("Terms") govern the provision of drone services ("Services") by Zlashers Company Limited ("Company," "we," "us," or "our"), a drone service provider operating in Hong Kong, to you, the client ("Client," "you," or "your"). By signing this document and engaging our Services, you agree to be bound by these Terms. These Terms form part of the official invoice and quotation provided to you and must be read in conjunction with them.

 

The Services are provided solely within Hong Kong airspace and are subject to all applicable laws, including the Small Unmanned Aircraft Order (Cap. 448G) and regulations issued by the Civil Aviation Department of Hong Kong ("CAD"). We recommend reviewing the CAD's official guidelines for further details:

 

If any provision of these Terms conflicts with applicable law, the law shall prevail, and the remaining provisions shall remain in effect.

1. Description of Services

The Company provides drone services, including but not limited to aerial photography, videography, surveying, and inspections, using small unmanned aircraft ("SUA" or "drones"). All Services are conducted by licensed remote pilots in compliance with CAD regulations.

Services are categorized based on operational complexity:

  • Non-Advanced Operations (Standard Operations): These align with CAD's Category A2 standard operations, which include recreational-style flights without prior CAD approval. Key conditions include:

    • Operations during daylight hours only.

    • Maintenance of full-time visual line of sight (VLOS) with the drone.

    • Maximum flying altitude of 300 feet above ground level.

    • Minimum lateral separation of 10 meters from uninvolved people, structures, or vehicles, and 30 meters from vessels.

    • Maximum speed of 50 km/h.

    • Operation of only one drone per remote pilot at a time.

    • Drone dimensions not exceeding 1 meter (with rotor blade tips up to 1.2 meters).

    • No carriage of persons or animals.

    • No dropping of items without CAD permission.

  • For full details on standard operating conditions, please refer to the CAD's Safety Requirements Document: CAD Safety Requirements Document.

  • Advanced Operations: These require prior approval from the CAD and include operations beyond standard limits (e.g., Category B or C SUA weighing 7-150 kg, flights in restricted areas, or operations involving higher risks). Advanced operations must comply with additional CAD permissions and may require an operations manual. It is recommended that Clients provide the best accurate information as early as possible to avoid delays. If the CAD does not approve the flight in time due to processing timelines (despite timely and accurate submission), a full refund will be provided.

Clients may select the operational mode during the quotation process. Non-advanced operations can be conducted either as recreational flights (no CAD filing) or with optional CAD approval for added safety.

2. Operational Modes and Client Choices

  • Recreational Mode (No CAD Filing - Recommend for Non-Advanced Operations Only): The Company operates as a licensed recreational pilot, which reduces preparation time and costs. No prior CAD approval is sought. In this mode:

    • The Client assumes full responsibility for all reporting obligations, handling of complaints, and any potential liabilities arising from the flight, including but not limited to accidents, damages, or regulatory violations.

    • The Client must ensure the flight site complies with all CAD restrictions (e.g., no Restricted Flying Zones as per the CAD Drone Map: CAD Drone Map).

    • This mode is limited to non-advanced operations and is not available for advanced operations.

  • Approved Mode (CAD Filing - Recommend for commercial and advanced operations): The Company files an application with the CAD for flight approval, which is mandatory for advanced operations and optional for non-advanced operations. This mode provides enhanced regulatory compliance and safety.

    • For non-advanced operations, a surcharge applies for the filing process.

    • A minimum of 3 months' notice is required from the Client to allow for CAD processing.

    • The Company will request the Client to provide all available information, which must be legally correct and honest about the items declared. The Company handles CAD-related reporting and approvals based on this information, but the Client remains responsible for providing accurate site details and obtaining any necessary land/property owner permissions.

    • The Company will charge extra for any revisions due to Client-provided changes.

The selected mode will be specified in the quotation. Switching modes after agreement may incur additional fees and delays.

3. Client Responsibilities

  • Provide complete, accurate, and timely information regarding the flight site, objectives, and any relevant details. The Client warrants that all information provided is true and complete. If false or incomplete information leads to delays, regulatory issues, fines, or denials from the CAD, the Client shall indemnify and hold the Company harmless from any resulting losses, costs, or liabilities. The Company may terminate the Services and retain any deposits in such cases.

  • Obtain all necessary permissions from land/property owners for takeoff, landing, and operations. The Client must provide documentary evidence (e.g., written consents, permits, or agreements from property owners or authorities) proving access rights to the site. This is required to avoid trespassing, disputes over land use, or regulatory violations. The Company reserves the right to postpone or cancel Services if such evidence is not provided, with no liability for resulting delays.

  • Comply with all applicable laws, including privacy (Personal Data (Privacy) Ordinance) and telecommunications regulations.

  • In Recreational Mode, handle all post-flight reporting, complaints, and liabilities as outlined in Section 2.

  • Advise any third parties (e.g., event attendees) of the drone operations and ensure safety measures are in place.

  • The Client is advised to obtain their own insurance coverage for the operations, in addition to the Company's policy, to mitigate personal or third-party risks.

4. Payment and Fees

  • Fees are as quoted in the official invoice/quotation, including any surcharges for CAD filings.

  • A deposit of 50% of the total quoted fee is required upon signing, with the balance due within 30 days after completion of the Services.

  • All payments are in Hong Kong Dollars (HKD) and non-refundable except as provided in Sections 5 and 6. Payments shall be made via bank transfer or cheque. The Client is responsible for any bank charges or fees associated with the payment method.

  • Corporate Clients may contact the Company via email at info@zlashers.com to discuss alternative payment arrangements.

5. Cancellations and Refunds

  • Client-Initiated Cancellations: If cancelled more than 14 days before the scheduled flight, a full refund minus administrative fees of HKD 1,000 (Recreational Mode) / HKD 6,000 (Approved Mode) will be issued. Cancellations within 3 days forfeit the deposit.

  • Weather-Related Cancellations: Services are subject to suitable weather conditions (e.g., no Rainstorm Warning, Tropical Cyclone Warning, or Strong Monsoon Signal). If cancelled due to weather, the Company will offer rescheduling at no extra cost or a full refund minus an administration fee of HKD 1,000 (Recreational Mode) / HKD 6,000 (Approved Mode), at the Client's choice.

  • Other Cancellations: If Services cannot proceed due to Client fault (e.g., inaccurate information or site issues), no refund will be provided.

6. Force Majeure and Operational Failures

The Company shall not be liable for any delay or failure to perform Services due to force majeure events, defined as external, uncontrollable circumstances beyond the Company's reasonable control, including but not limited to government restrictions, natural disasters, severe weather (beyond standard cancellations), pandemics, strikes, or acts of God. In such cases, the Company will offer a full refund of the service fee or rescheduling, at its discretion.

 

For operational failures attributable to the Company (e.g., pilot error or equipment malfunction under the Company's control and not due to external factors), the Company will provide a full refund of the service fee. However, this does not extend to failures caused by Client-provided false/incomplete information, regulatory denials resulting from such information, or other excluded causes under force majeure. This does not extend to consequential damages.

7. Liability and Insurance

  • Liability Cap: The Company's total liability for any claims arising from the Services, whether in contract, tort, or otherwise, is limited to a full refund of the service fee paid by the Client. The Company shall not be held liable for any property loss, damage, or injury incurred during the Services. The Company shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, data, or opportunities.

  • Client Liability in Recreational Mode: As detailed in Section 2, the Client bears all liability for reporting, complaints, accidents, damages, or regulatory violations in this mode.

  • Insurance: The Company maintains public liability insurance coverage of up to HKD 10,000,000 per occurrence, subject to the terms and conditions of the insurer. Coverage is limited to claims approved by the insurer and does not guarantee payment in all cases. The Client is strongly advised to obtain their own insurance to cover potential risks, including third-party claims or property damage. The Company makes no representations regarding the sufficiency of its insurance for the Client's specific needs.

  • Indemnification: The Client agrees to indemnify and hold the Company harmless from any claims, losses, or damages arising from the Client's negligence, breach of these Terms, or provision of false/incomplete information.

8. Intellectual Property and Data

Any footage, images, or data captured during the Services ("Deliverables") are owned by the Company until full payment is received, after which ownership transfers to the Client. The Company retains a non-exclusive license to use Deliverables for promotional purposes unless the Client explicitly objects in writing before the Services commence. All photographs, footage, or other materials will be taken, edited, and processed at the discretion of the Company's operators, based on their professional experience and judgment. Special requests must be communicated in advance.

 

The Client is responsible for ensuring Deliverables comply with privacy laws. In compliance with the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) best practices, the Company will:

  • Collect only necessary personal data (e.g., Client contact details, site information) for the purpose of providing the Services.

  • Store data securely on encrypted systems with access limited to authorized personnel, for a period not exceeding 12 months after Service completion (or as required by law), after which it will be securely deleted or anonymized.

  • Not share Client data with third parties without explicit written consent, except as required by law (e.g., CAD reporting) or to fulfill the Services (e.g., with subcontractors under confidentiality agreements).

  • Upon request, provide Clients with access to their data or correct inaccuracies, subject to verification. Data processing is based on contractual necessity, and Clients have rights to withdraw consent where applicable, though this may affect Service delivery.

9. Dispute Resolution

Any disputes arising from these Terms or the Services shall be resolved through good faith negotiations. If unresolved, disputes shall be submitted to arbitration in Hong Kong under the rules of the Hong Kong International Arbitration Centre (HKIAC). The arbitration shall be conducted in English by a single arbitrator, and the decision shall be final and binding. The prevailing party shall be entitled to recover reasonable legal fees.

10. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of laws principles. Any disputes arising from this Agreement shall be submitted to the exclusive jurisdiction of the courts of Hong Kong if arbitration is not pursued.

11. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between the parties and supersede any prior understandings.

  • Amendments: No amendments unless in writing and signed by both parties. A handling fee may apply for amendments after the initial quotation has been invoiced.

  • Severability: If any provision is invalid, the remainder remains enforceable.

  • Notices: All notices shall be in writing and delivered via email or registered mail to the addresses provided. For inquiries, contact info@zlashers.com.

  • Final Decision: Zlashers Company Limited reserves the right to make the final decision on all matters in case of disputes.

These Terms have been signed by the duly authorized representatives of the Parties as of the date set forth below. 

 

These Terms shall be binding on both the Client’s and the Company’s representatives, assigns and successors. 

 

Nothing contained within these Terms shall create an employer and employee relationship between the Client and the Company.

 

These Terms may be executed in multiple counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. Delivery of an executed counterpart by electronic transmission, including via email or facsimile, shall be equally effective as delivery of a manually executed counterpart. 

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